FAQ Returns & Refunds
You can request a return for any product within 14 days from the delivery date.
Where is my return?
You will receive a confirmation email when we have received your return.
I changed my mind and decided to keep the order. What should I do?
We are glad that you decided to keep the purchase. Don't worry, you don't have to do anything and you don't need to contact us.
Can I return two different orders in the same box?
Yes, you can use just one box and pre-printed label. More information on the return procedure can be found on the Returns page.
I lost my pre-printed return shipping label. Can I get a new one?
If you no longer have your return shipping label, please contact our Customer Service at customercare@offwithnature.com
Can I send the return with a different courier than the one that delivered the order to me?
Yes, you can choose a different courier than the one that delivered the package to you.
You will need to send the return to the following address:
CENTEX SPA
Via A. Manzoni, 49
24024 Gandino (BG)
Italy
Please note that if you do not use our return label, we will not be responsible for any theft or loss during transport, and you will be responsible for paying for shipping.
When will I receive my refund?
You will receive a confirmation email as soon as your refund has been issued.
Where is my return?
You will receive a confirmation email when we have received your return.
I changed my mind and decided to keep the order. What should I do?
We are glad that you decided to keep the purchase. Don't worry, you don't have to do anything and you don't need to contact us.
Can I return two different orders in the same box?
Yes, you can use just one box and pre-printed label. More information on the return procedure can be found on the Returns page.
I lost my pre-printed return shipping label. Can I get a new one?
If you no longer have your return shipping label, please contact our Customer Service at customercare@offwithnature.com
Can I send the return with a different courier than the one that delivered the order to me?
Yes, you can choose a different courier than the one that delivered the package to you.
You will need to send the return to the following address:
CENTEX SPA
Via A. Manzoni, 49
24024 Gandino (BG)
Italy
Please note that if you do not use our return label, we will not be responsible for any theft or loss during transport, and you will be responsible for paying for shipping.
When will I receive my refund?
You will receive a confirmation email as soon as your refund has been issued.