Orders
How can I check the status of my order?
Can I change or cancel an order?
You can return your order free of charge if you are not satisfied with the items received.
For more information, see the Returns and Refunds section.
My order is in storage. How can I release the delivery of my order?
If you wish to de-ship your order, please contact our Customer Service and provide a more complete or alternative address.
Remember to always communicate your order number and shipment tracking.
We will notify the courier directly in order to proceed with the release.
I have not received all the items I purchased. What can I do?
We suggest you check if you received the partial shipment confirmation email informing you that one of the items in your order is no longer available. In that case, we confirm that the amount processed will only be the total of the items actually shipped.
We remind you that for all orders paid by credit card and Paypal, the display of the updated amount may vary depending on the timing of the reference bank.
If you have not received this communication, please contact our Customer Service, we will reply as soon as possible.
I have a promo code/discount. How can I use it when purchasing online?
When completing your order, in the Gift code or Promo code box you can type the discount code provided.
Remember to apply it before continuing with the checkout. We remind you that for each purchase, you can use only one promotional code.
You can check the status of your order at any time by entering the Order History section, after logging into your account.
If you have not registered on offwithnature.com, you can check the status of your order by clicking TRACK YOUR ORDER received in the order confirmation email.
Can I change or cancel an order?
You can return your order free of charge if you are not satisfied with the items received.
For more information, see the Returns and Refunds section.
My order is in storage. How can I release the delivery of my order?
If you wish to de-ship your order, please contact our Customer Service and provide a more complete or alternative address.
Remember to always communicate your order number and shipment tracking.
We will notify the courier directly in order to proceed with the release.
I have not received all the items I purchased. What can I do?
We suggest you check if you received the partial shipment confirmation email informing you that one of the items in your order is no longer available. In that case, we confirm that the amount processed will only be the total of the items actually shipped.
We remind you that for all orders paid by credit card and Paypal, the display of the updated amount may vary depending on the timing of the reference bank.
If you have not received this communication, please contact our Customer Service, we will reply as soon as possible.
I have a promo code/discount. How can I use it when purchasing online?
When completing your order, in the Gift code or Promo code box you can type the discount code provided.
Remember to apply it before continuing with the checkout. We remind you that for each purchase, you can use only one promotional code.